Terms & Conditions

Last Updated: September 2026

Welcome to EMEM Wellness Private Limited. These Terms & Conditions govern your access to and use of our website and the purchase of products through our online store. By accessing or using our website, you agree to be bound by these terms.

Please read them carefully before placing an order.

1. About EMEM Wellness Private Limited

EMEM Wellness Private Limited is an online shopping platform offering products across categories including Skincare, Haircare, Perfumes & Fragrances, and Lifestyle.

We reserve the right to update, modify, add, or remove products, services, pricing, and website content at any time without prior notice.

2. Use of Our Website

By using this website, you agree to:

Provide accurate and complete information when placing an order or creating an account.
Use the website only for lawful purposes.
Keep your account and login information secure.
Not attempt to interfere with or disrupt the website or its services.
Not misuse, reproduce, copy, or distribute website content without permission.

We reserve the right to restrict or terminate access to the website if we reasonably believe these terms have been violated.

3. Products and Product Information

We make reasonable efforts to ensure that product names, descriptions, images, prices, and other information displayed on the website are accurate.

However:

Product colors may appear slightly different depending on your device or screen.
Product packaging may vary from the images shown on the website.
Product availability may change without notice.
We reserve the right to correct errors or inaccuracies in product information.

Customers should review the available product information before placing an order.

4. Pricing

All product prices displayed on the website are subject to change.

We reserve the right to modify prices, discounts, offers, or promotions at any time. In the event of an obvious pricing or technical error, EMEM Wellness Private Limited reserves the right to cancel the affected order and provide a refund where applicable.

5. Orders and Order Acceptance

Placing an order on our website constitutes a request to purchase the selected products.

An order may be accepted, cancelled, or declined depending on factors such as:

Product availability
Payment confirmation
Incorrect pricing or product information
Incomplete customer information
Suspected fraudulent or unauthorized activity
Delivery-related limitations

If an order is cancelled after payment has been received, the applicable amount will be refunded through the appropriate payment method or process.

6. Payments

Customers are responsible for providing accurate payment information.

We may use third-party payment service providers to securely process online payments.EMEM Wellness Private Limited does not intentionally store sensitive payment credentials such as complete card numbers or banking passwords on its website.

Orders may be processed only after successful payment confirmation, where applicable.

7. Shipping and Delivery

We aim to process and deliver orders within the estimated timeframe displayed or communicated at the time of purchase.

Delivery timelines may be affected by:

Incorrect or incomplete address information
Courier delays
Weather or natural events
Public holidays
Operational disruptions
Other circumstances beyond our reasonable control

Customers are responsible for providing a correct and complete delivery address and contact information.

8. Returns, Refunds and Replacements

Returns, refunds, and replacements are subject to the applicable Return Policy, Refund Policy, and Replacement Policy published on the website.

Before returning any product, customers should review the relevant policy and follow the required procedure.

Certain products may not be eligible for return or replacement due to their nature, hygiene considerations, usage, condition, or other applicable restrictions.

9. Personal Care and Cosmetic Products

Products available on EMEM Wellness Private Limited may include skincare, haircare, fragrance, and other personal-care products.

Customers should carefully read product descriptions, ingredients, directions, warnings, and other available information before use.

If you have allergies, sensitivities, or specific concerns about an ingredient or product, consult an appropriate professional before using the product.

Product information provided on the website should not be interpreted as medical advice.

10. Promotions and Offers

EMEM Wellness Private Limited may offer discounts, promotional campaigns, coupons, or other special offers from time to time.

Each promotion may have its own:

Validity period
Eligibility requirements
Product restrictions
Minimum order requirements
Usage limitations

Promotional offers cannot necessarily be combined unless specifically stated.

11. Intellectual Property

All website content, including but not limited to:

Logos
Brand names
Text
Product descriptions
Images
Graphics
Designs
Website layout
Videos

is protected by applicable intellectual-property laws and may not be copied, reproduced, modified, or distributed without appropriate authorization.

12. Third-Party Links and Services

Our website may contain links to third-party websites or may use third-party services such as payment gateways, shipping providers, analytics tools, or other service providers.

EMEM Wellness Private Limited is not responsible for the content, availability, policies, or practices of independent third-party websites or services.

13. Account Security

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials.

You should immediately notify us if you believe that your account has been accessed without authorization.

14. Limitation of Liability

To the extent permitted by applicable law, EMEM Wellness Private Limited shall not be responsible for losses arising from circumstances beyond our reasonable control, including website interruptions, third-party service failures, delivery delays, or technical issues.

Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded or limited.

15. Changes to These Terms

EMEM Wellness Private Limited may update these Terms & Conditions from time to time to reflect changes to our services, website, policies, or applicable requirements.

The updated version will be published on this page with the revised date.

16. Governing Law

These Terms & Conditions shall be governed by the applicable laws of India. Any disputes will be subject to the jurisdiction of the appropriate courts, subject to applicable law.

17. Contact Us

If you have questions regarding these Terms & Conditions or need assistance with an order, please contact our customer service team through the contact information provided on the EMEM Wellness Private Limited website.

EMEM Wellness Private Limited
Skincare • Haircare • Fragrance • Lifestyle

Thank you for choosing EMEM Wellness Private Limited.