Refund Policy

Last Updated: September 2026

At EMEM Wellness Private Limited, we want you to have a smooth and satisfactory shopping experience. This Refund Policy explains when refunds may be available and how approved refunds are processed.

1. Eligibility for Refund

A refund may be considered in situations such as:

An order is cancelled by EMEM Wellness Private Limited after payment has been successfully received.
A product is approved for return under our applicable Return Policy.
A damaged, defective, incorrect, or missing product is verified and approved for a refund.
A payment has been successfully deducted but the corresponding order could not be processed.
Another situation is specifically approved by EMEM Wellness Private Limited in accordance with applicable policies.

Refund eligibility may vary depending on the product and circumstances of the request.

2. Refund Request

If you believe you are eligible for a refund, please contact our customer service team with:

Order Number
Customer Name
Registered Mobile Number or Email Address
Product Name
Reason for the refund request
Payment or transaction details, where applicable
Photos or other supporting information, if requested

Our team may review the request and ask for additional information before making a decision.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

For faster assistance, you may be asked to provide photographs or videos showing:

The product received
Outer packaging
Shipping label
Visible damage or issue

After reviewing the information, EMEM Wellness Private Limited will determine the applicable resolution in accordance with our policies.

4. Cancellation and Refund

If an order is cancelled before shipment and payment has already been received, an eligible refund may be initiated.

Once an order has been shipped, cancellation may not always be possible. In such cases, the request may be handled according to our applicable Return and Refund Policies.

5. Refund for Failed Transactions

If your payment has been deducted but your order was not successfully created or confirmed, please contact us with the relevant transaction information.

We will review the transaction status. Where a refund is applicable, it will be processed through the appropriate payment channel.

6. Refund Processing

Once a refund is approved, EMEM Wellness Private Limited will initiate the refund through the applicable payment method or payment service provider.

The time required for the refunded amount to appear in your bank account, card, UPI account, or other payment method may vary depending on the payment provider and financial institution.

EMEM Wellness Private Limited cannot guarantee the exact time taken by a third-party bank or payment provider to complete the refund.

7. Payment Gateway Charges

Where applicable, certain transaction or payment gateway charges may be non-refundable, subject to the applicable transaction terms and laws.

Any applicable deductions will be communicated where relevant.

8. Promotional and Discounted Orders

Products purchased using promotional offers, coupons, discounts, or special campaigns may be subject to additional refund or return conditions.

Please review the terms of the relevant offer before placing your order.

9. Non-Refundable Situations

A refund may not be available where:

The product does not meet the applicable return conditions.
The product has been used, altered, damaged, or mishandled after delivery.
Required information or evidence is not provided when reasonably requested.
The return request falls outside the applicable return period.
The product is specifically excluded from return or refund under the applicable policy.
The issue is caused by incorrect information provided by the customer, where applicable.

10. Refund Method

Where possible, approved refunds will generally be returned through the original payment method.

For Cash on Delivery orders, the applicable refund process may require additional information from the customer and will be communicated by our support team.

11. Return and Refund Relationship

A return of a product does not automatically guarantee a refund.

Returned products may need to be inspected and verified according to the applicable return conditions. The final resolution may include a refund, replacement, exchange, or another applicable remedy.

12. Changes to This Refund Policy

EMEM Wellness Private Limited may update this Refund Policy from time to time to reflect changes in our products, services, payment methods, business practices, or applicable requirements.

The updated policy will be published on this page with a revised Last Updated date.

13. Contact Us

For refund-related questions or assistance, please contact the EMEM Wellness Private Limited Customer Service Team using the contact details provided on our website.

Please keep your order number and relevant transaction information available when contacting us.

EMEM Wellness Private Limited
Skincare • Haircare • Fragrance • Lifestyle

Your satisfaction matters to us, and we aim to make the refund process clear and convenient.