Return Policy
Last Updated: September 2026
At EMEM Wellness Private Limited, we want you to have a smooth and convenient shopping experience. This Return Policy explains the conditions and process for returning eligible products purchased through our website.
Please review this policy before requesting a return.
1. Eligibility for Returns
A product may be eligible for return if it meets the applicable return conditions and is reported within the specified return period.
Returns may be considered for situations such as:
- Wrong product received
- Damaged product received
- Defective product
- Missing item from an order
- Product that does not match the product ordered
Return eligibility may vary depending on the product category and nature of the issue.
2. Return Period
Customers should contact EMEM Wellness Private Limited as soon as possible after receiving an order if they wish to request a return.
The applicable return period, where available, will be specified on the product page, order information, or other applicable policy.
Requests submitted after the applicable return period may not be accepted.
3. Conditions for Return
To be eligible for a return, the product should generally:
- Be in its original condition.
- Be unused or unworn, where applicable.
- Include the original packaging.
- Include labels, tags, accessories, manuals, or other items supplied with the product, where applicable.
- Not have been damaged or altered after delivery.
Products returned without the required items or in an unacceptable condition may be rejected.
4. Personal Care and Beauty Products
For hygiene and safety reasons, certain skincare, haircare, perfumes, fragrances, cosmetics, and personal-care products may have restricted return eligibility, particularly where the product has been opened, used, or tampered with.
Please check the applicable product-level return conditions before opening or using such products.
5. Damaged Products
If your order arrives damaged, please contact our customer service team as soon as possible.
To help us investigate the issue, you may be requested to provide:
- Order number
- Photographs of the product
- Photographs of the outer packaging
- Shipping label photographs
- Video or other supporting evidence, where required
Our team will review the information and determine the applicable resolution.
6. Incorrect Product
If you receive a product different from the one you ordered, please contact us as soon as possible.
Do not use the incorrect product. Our customer service team will guide you through the applicable return, replacement, or refund process.
7. Missing Products
If an item appears to be missing from your order, please contact our customer service team with your order number and details of the missing product.
We will review the order and shipment information before providing an appropriate resolution.
8. How to Request a Return
To request a return:
Step 1: Contact EMEM Wellness Private Limited Customer Service.
Step 2: Provide your order number and registered contact details.
Step 3: Explain the reason for the return.
Step 4: Provide photographs, videos, or other information if requested.
Step 5: Wait for return approval and further instructions from our team.
Please do not send products back to an address unless the return has been approved and the appropriate return instructions have been provided.
9. Return Shipping
Where a return is approved, the applicable return-shipping arrangements will be communicated by our customer service team.
Depending on the reason for the return and applicable policy, return shipping may be handled by EMEM Wellness Private Limited or may be the responsibility of the customer.
10. Inspection of Returned Products
Returned products may be inspected after they are received.
The inspection may verify:
- Product condition
- Packaging
- Accessories and included items
- Reason for return
- Whether the product meets the applicable return conditions
Approval of a return does not necessarily guarantee a refund. The final resolution will depend on the inspection and applicable policy.
11. Refund or Replacement
Depending on the circumstances, an approved return may result in:
- Replacement
- Exchange, where available
- Refund
- Another appropriate resolution
Refunds are handled according to the applicable Refund Policy.
12. Non-Returnable Situations
A return may not be accepted where:
- The applicable return period has expired.
- The product has been used or damaged after delivery.
- The product has been altered or modified.
- Original packaging or required accessories are missing.
- The product was damaged because of improper handling or use.
- The product is specifically excluded from returns.
- The customer does not provide information reasonably required to verify the return request.
13. Promotional Products
Products purchased as part of special offers, discounts, bundles, coupons, or promotional campaigns may be subject to additional return conditions.
Please review the terms of the relevant promotion before placing an order.
14. Exchange
Where an exchange option is available, it may depend on product availability and the applicable return conditions.
If the replacement product is unavailable, another resolution may be offered in accordance with the applicable policy.
15. Changes to This Return Policy
EMEM Wellness Private Limited may update this Return Policy from time to time to reflect changes in our products, services, business practices, or applicable requirements.
The updated policy will be published on this page with a revised Last Updated date.
16. Contact Us
For questions regarding returns, replacements, exchanges, or damaged or incorrect products, please contact the EMEM Wellness Private Limited Customer Service Team using the contact information provided on our website.
Please keep your order number and relevant product information available when contacting us.
EMEM Wellness Private Limited
Skincare • Haircare • Fragrance • Lifestyle
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