Payment Policy

Last Updated: September 2026

At EMEM Wellness Private Limited, we aim to provide a safe, simple, and convenient payment experience for every customer. This Payment Policy explains the payment methods, processing, verification, and related terms applicable to purchases made through our website.

1. Accepted Payment Methods

Depending on availability, customers may be able to pay for their orders using:

Credit Cards
Debit Cards
UPI
Net Banking
Mobile or Digital Wallets
Other payment methods displayed at checkout

Available payment options may vary depending on your location, order, payment provider, or other applicable conditions.

2. Secure Payment Processing

Online payments may be processed through secure third-party payment gateways.

When you make a payment, certain payment information may be securely transmitted to the relevant payment service provider for authorization and processing.

EMEM Wellness Private Limited does not intentionally store sensitive payment credentials such as your complete card number, CVV, PIN, or banking password.

3. Order Confirmation

After successfully completing your payment, you should receive an order confirmation through the contact details provided during checkout.

An order is considered successfully placed after payment confirmation and acceptance of the order by EMEM Wellness Private Limited.

If your payment has been deducted but your order confirmation has not been received, please contact our customer support team with the relevant transaction details.

4. Payment Verification

For certain transactions, additional verification may be required by the payment gateway, bank, or EMEM Wellness Private Limited.

We may delay, cancel, or decline an order if:

Payment cannot be successfully verified.
The transaction appears unauthorized or suspicious.
Incorrect payment information has been provided.
There is a technical or payment-processing issue.

5. Failed or Declined Payments

If a payment fails or is declined, you may try another available payment method.

If your bank or payment provider has deducted an amount despite the order not being successfully completed, the amount may be subject to the payment provider's or bank's applicable reversal or refund process.

Please contact us if the amount is not resolved within the applicable timeframe.

6. Duplicate Payments

If you believe that you have been charged more than once for the same order, please contact our customer service team and provide:

Order number
Transaction/reference number
Date and time of payment
Amount charged
Relevant payment details

We will review the transaction and assist you accordingly.

7. Refunds

Where a refund is approved under our applicable Refund Policy, Return Policy, or Replacement Policy, the refund will generally be processed through the applicable payment method or payment channel, subject to the procedures and timelines of the relevant payment provider.

The time taken for the refunded amount to appear in your account may vary depending on your bank or payment provider.

8. Cash on Delivery

If Cash on Delivery is available for your location and order, the applicable payment amount must be paid at the time of delivery.

Availability of Cash on Delivery may depend on factors such as delivery location, product eligibility, order value, and other applicable conditions.

9. Pricing and Taxes

Product prices, applicable taxes, shipping charges, discounts, and other applicable charges will be displayed during the shopping or checkout process where applicable.

Prices and promotional offers may change without prior notice.

10. Promotional Offers

EMEM Wellness Private Limited may provide promotional discounts, coupons, or special payment offers from time to time.

Promotional offers may have specific eligibility criteria, validity periods, minimum order values, or other conditions. Customers should review the applicable terms before completing their purchase.

11. Payment Security

We take reasonable measures to protect payment-related information and maintain a secure shopping environment.

However, customers should never share their:

OTP
ATM PIN
Card PIN
CVV
Internet banking password
UPI PIN
Account password

with anyone claiming to represent EMEM Wellness Private Limited.

EMEM Wellness Private Limited will not ask you to disclose your confidential banking credentials or payment PIN.

12. Changes to This Payment Policy

EMEM Wellness Private Limited may update this Payment Policy from time to time to reflect changes in payment methods, payment providers, business practices, or applicable requirements.

Any updated version will be published on this page with a revised Last Updated date.

13. Contact Us

If you have questions regarding a payment, failed transaction, duplicate charge, refund, or any other payment-related matter, please contact our customer service team through the contact information provided on theEMEM Wellness Private Limited website.

EMEM Wellness Private Limited
Skincare • Haircare • Fragrance • Lifestyle

Secure shopping. Simple payments. Better experiences.