Privacy Policy

Last Updated: September 2026

At EMEM Wellness Private Limited, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, place an order, or interact with our services.

By using the EMEM Wellness Private Limited website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you use our website, we may collect information such as:

Full name
Email address
Mobile or telephone number
Billing and shipping address
Account login information
Order and purchase details
Payment and transaction information
Customer service communications
Product reviews and feedback
Information you voluntarily provide through forms or other interactions

We may also automatically collect certain technical information when you use our website, such as your IP address, browser type, device information, pages visited, and general website usage information.

2. How We Use Your Information

We may use the information we collect to:

Create and manage your customer account
Process and fulfil your orders
Arrange shipping and delivery
Process payments and transactions
Provide customer support
Handle returns, refunds, and replacements
Communicate with you about your orders
Improve our products, website, and services
Personalize your shopping experience
Detect and prevent fraudulent or unauthorized activity
Maintain website security
Comply with applicable legal and regulatory requirements

3. Payment Information

Payments may be processed through secure third-party payment gateways.

Depending on the payment method you choose, your payment information may be processed directly by the relevant payment service provider. We do not intentionally store complete sensitive payment credentials such as your card PIN, CVV, or banking password on our website.

Please review the privacy policy of the relevant payment provider for information about how it handles your payment data.

4. Cookies and Similar Technologies

EMEM Wellness Private Limited may use cookies and similar technologies to improve website functionality and user experience.

Cookies may help us:

Keep you signed in
Remember shopping cart information
Understand website usage
Improve website performance
Provide relevant website functionality
Analyze traffic and visitor interactions

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

5. How We Share Information

We may share necessary information with trusted service providers when required to operate our business and provide services to you.

These may include:

Payment service providers
Shipping and delivery partners
Website and technology service providers
Customer support providers
Analytics and security service providers
Government authorities or legal entities where required by law

We do not intend to sell your personal information to third parties for their independent marketing purposes.

6. Order and Delivery Information

When you place an order, we may need to share relevant information such as your name, contact number, and delivery address with shipping or logistics partners so that your order can be delivered.

Only information reasonably necessary for fulfilling the relevant service should be shared.

7. Marketing Communications

If you have provided consent or where otherwise permitted by applicable law, we may send you information about:

New products
Special offers
Discounts
Promotions
Website updates
Other EMEM Wellness communications

You may opt out of promotional communications by using the unsubscribe option where provided or by contacting our customer service team.

Please note that you may still receive essential communications relating to your orders, account, transactions, or important service updates.

8. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. You should also take appropriate steps to protect your account credentials and devices.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order processing, customer service, business records, dispute resolution, fraud prevention, and compliance with applicable legal requirements.

When information is no longer required, it may be securely deleted or anonymized where appropriate.

10. Children's Privacy

Our website is not intentionally directed toward children who are unable to independently use online shopping services.

We do not knowingly request or collect personal information from children in circumstances where such collection is prohibited by applicable law.

11. Third-Party Websites

Our website may contain links to third-party websites, payment providers, social media platforms, or other external services.

These websites have their own privacy policies and practices. EMEM Wellness Private Limited is not responsible for the privacy practices of independent third-party websites.

We encourage you to review their privacy policies before providing personal information.

12. Your Privacy Choices

Depending on applicable law, you may have rights concerning your personal information, which may include:

Requesting access to certain personal information
Requesting correction of inaccurate information
Requesting deletion where legally applicable
Withdrawing consent where processing is based on consent
Opting out of certain marketing communications
Raising a privacy-related concern or complaint

To make a privacy-related request, please contact our customer service team.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable legal requirements.

Any updated version will be published on this page with a revised Last Updated date.

We encourage you to review this page periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact EMEM Wellness Private Limited through the contact information provided on our website.

EMEM Wellness Private Limited
Skincare • Haircare • Fragrance • Lifestyle

Your privacy matters to us.