Shipping Policy
Last Updated: September 2026
At EMEM Wellness Private Limited, we aim to make your shopping experience convenient from the moment you place your order until it reaches your doorstep. This Shipping Policy explains how orders are processed, shipped, and delivered.
1. Order Processing
Once your order is successfully placed and payment is confirmed, we begin processing your order.
Orders are generally processed within the applicable processing timeframe communicated during checkout. Processing may take longer during weekends, public holidays, promotional periods, or periods of unusually high order volume.
2. Shipping Availability
We aim to deliverEMEM Wellness Private Limited products to serviceable locations across India.
Delivery availability may depend on the destination address, courier service coverage, product availability, and other operational factors.
Some locations or products may have limited delivery availability.
3. Delivery Time
Estimated delivery time may vary depending on:
- Delivery location
- Product availability
- Courier partner
- Shipping method selected
- Public holidays
- Weather conditions
- Unforeseen logistical circumstances
The estimated delivery date shown during checkout or communicated after placing an order is an estimate and not a guaranteed delivery date.
4. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before you complete your order.
Shipping charges may vary based on factors such as:
- Delivery location
- Order value
- Product type
- Package size or weight
- Promotional offers
If free shipping is available for a particular order or promotion, the applicable terms will be displayed at checkout.
5. Order Tracking
Once your order has been shipped, tracking information may be provided through your registered email address, mobile number, account, or other available communication channel.
You can use the tracking information provided to check the status of your shipment.
Please allow some time for tracking information to become active after the shipment has been handed over to the courier partner.
6. Delivery Attempts
Our courier partners may make multiple delivery attempts depending on their delivery procedures.
Please ensure that the delivery address and contact information provided during checkout are accurate and complete.
If the courier partner is unable to deliver the order because of an incorrect address, unavailable recipient, or other customer-related reason, additional delivery attempts or charges may apply where applicable.
7. Incorrect or Incomplete Address
Customers are responsible for providing accurate delivery information.
Please carefully check your:
- Name
- Mobile number
- House/Flat number
- Street or locality
- City
- State
- PIN code
If you identify an incorrect address shortly after placing your order, contact our customer service team immediately. We will try to assist you, but changes may not be possible once the order has been processed or shipped.
8. Delayed Deliveries
Although we work with our logistics partners to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control.
These may include:
- Severe weather
- Natural disasters
- Transportation disruptions
- Public holidays
- Courier operational issues
- Government restrictions
- Technical problems
- High-volume periods
- Other unforeseen circumstances
We appreciate your patience in such situations.
9. Damaged Packages
If your package appears damaged or tampered with at the time of delivery, please inspect the package carefully.
Where possible, document the condition of the package with photographs or video and contact our customer service team as soon as possible.
Any claim relating to damaged or incorrect products will be handled according to our applicable Return, Refund, and Replacement Policies.
10. Missing or Incorrect Products
If you receive:
- A different product from what you ordered
- A missing item
- An incomplete order
- A visibly damaged product
please contact our customer service team as soon as possible with your order details and relevant supporting information.
Our team will review the issue and guide you through the applicable resolution process.
11. Multiple Products in One Order
Depending on product availability, warehouse processing, or logistics arrangements, products from the same order may occasionally be shipped separately.
If this occurs, you may receive separate shipments or tracking information.
12. Cancellation After Shipment
Once an order has been shipped, cancellation may not always be possible.
If you want to cancel an order, please contact our customer service team as soon as possible after placing the order.
Any cancellation, refund, or return will be handled according to the applicable policy.
13. Cash on Delivery
If Cash on Delivery is available for your order and delivery location, the applicable order amount must be paid to the courier partner at the time of delivery.
Cash on Delivery availability may vary depending on the location, product, order value, and other applicable conditions.
14. Contact Us
For questions regarding shipping, delivery, tracking, delayed orders, or other delivery-related concerns, please contact the EMEM Wellness Private Limited Customer Service Team through the contact details available on our website.
EMEM Wellness Private Limited
Skincare • Haircare • Fragrance • Lifestyle
We work to bring your order to your doorstep safely and conveniently.